Refund policy

Returns & Refunds

30-day satisfaction guarantee: try your first bottle with confidence

We want you to give INDEX a try. And if it’s not for you, that’s okay too. 

Your first bottle is covered by our 30-day satisfaction guarantee, even if you’ve already opened it. Simply email support@indexwellness.co within 30 days of delivery with your order number.

The guarantee applies to one bottle per customer from their first order placed on indexwellness.co, including orders containing multiple bottles. Subsequent purchases are not eligible.

We’ll refund the amount paid for the eligible bottle, after any discounts, to your original payment method. Shipping charges are non-refundable. We’ll notify you once your refund has been processed.

Damaged or incorrect orders

We’re sorry if something isn’t quite right with your order! Please email us at support@indexwellness.co with your order number and a photo of the issue.

We’ll review the details and work with you to make it right, whether that’s a replacement or refund for the affected item, at no additional cost.

Please reach out to us before sending anything back.

Changes and cancellations

Changed your mind? Just email us at support@indexwellness.co as soon as possible, and we’ll do our best to help. We can only make changes or cancellations before your order ships, so we can’t guarantee we’ll be able to catch it in time.

Your rights

This policy does not limit any rights or remedies you may have under applicable consumer protection law.