Shipping policy

Shipping Policy

Where we ship

We currently ship within the United States only. Available shipping options are shown at checkout.

Shipping costs

Standard shipping is free on orders of $50 or more. Shipping charges for orders below $50 are shown at checkout before payment.

Delivery times

Orders typically arrive within 5–8 business days of being placed, including order processing and transit.

Delivery times are estimates and may vary by destination, holidays or carrier delays. If we become aware of a significant delay affecting your order, we’ll contact you with an update.

Tracking your order

You’ll receive an email with tracking information once your order ships. Tracking may take some time to update after the carrier receives your package.

Delivery addresses and order changes

Please check your delivery address before placing your order.

If you need to correct an address or cancel an order, email support@indexwellness.co as soon as possible. We can only make changes before shipment and cannot guarantee that your request will reach us before dispatch.

Delayed or missing packages

If your order is delayed, tracking has stopped updating, or your package is marked as delivered but hasn’t arrived, email support@indexwellness.co with your order number. We’ll help investigate and work with you to resolve the issue.

Damaged or incorrect orders

If your order arrives damaged or contains the wrong item, email support@indexwellness.co with your order number and a photo of the issue. We’ll arrange a replacement or refund for the affected item at no extra cost.

Questions

Contact support@indexwellness.co for help with shipping or delivery.